These days, VPN services come by the dozen. However, good and reliable services always tend to stand out amongst the rest. PureVPN is one such name that not only enjoys a clear distinction among other VPN services but also leads the industry with its revolutionizing features and functionalities.
Just like other reliable services, PureVPN also has an established refund policy for its users. After all, there are many circumstances that could lead users to filing a request for a refund.
In this guide, we will discuss PureVPN refund policy in detail and also the common issues that leave users with no other choice but to ask for a refund.
Why Refund Policies Are Created and Why It Is Important to Read Them?
Before we move on to the VPN service’s refund policy, let’s first talk about why such policies are created and why you should read them before doing business with any service.
When you purchase any product or subscribe to a premium service, you always ask for some sort of surety that you get only what you have been promised. But what if you end up with a product or service that doesn’t meet your expectations or the worth of your money? Well, you ask the company to take their product back and refund you the money. Refund policies are made for this exact reason.
Refund policies not only give users a peace of mind regarding the security of their money, but also keep fraudulent users away. It is because of those fraudulent, services have to set an eligibility requirement for refund.
Therefore, it is imperative that every user should always go through the refund policy before getting into any agreement with the service.
PureVPN Refund Policy Before 2018
PureVPN refund policy has been revised for the year 2018. So, before discussing the new refund policy, it would be better that we take a quick look at the older refund policy. The VPN service had been using the older refund policy till the late 2017.
PureVPN used to offer a maximum of 7 days money back or refund guarantee. At that time, it was the lowest money back guarantee in the industry. Moreover, the VPN service had set a number of criterion for the refund eligibility. For instance,
- The account of the user would be suspended if PureVPN found the user involved in the breach of any clause in the Terms of Service
- The user must not had used more than 3GB of bandwidth while using the VPN. Apart from the bandwidth limit, the VPN service also limited the number of sessions to 100 sessions.
- The VPN service has another clause which stated that the user must not had claimed a refund earlier
Those were the eligibility requirements for users who were using the PureVPN service before 2018.
PureVPN Refund Policy in 2018
You will be glad to know that the new, 2018 refund policy of the VPN service is more favorable to VPN users than the previous.
For starters, users are now being offered a whopping 31 days money back guarantee. In fact, PureVPN is the very first VPN in the entire industry that is offering 31 days refund guarantee.
The 31 days guarantee is more than enough for any VPN user to ensure that the service meets their needs and expectations. And, in the event they find any inconvenience that cannot be solved, they can always ask for a refund.
Another great aspect of the PureVPN refund policy is that the new policy doesn’t come with any annoying eligibility requirements. Yes, it is true!
If you go through the refund page of the VPN service, you will see that the service clearly states on its refund policy page,
“A No Questions Asked, Risk-Free, Stress-Free, 31-Day Refund Policy!
If you aren’t satisfied with PureVPN’s service for any reason whatsoever, then you can claim a refund within 31 days of your order date.”
Unlike other services that are still following the eligibility requirements, PureVPN has decided to drop that all down only for the satisfaction of its customers.
However, you should also keep in mind that these policies apply to only new accounts. Recurring on the other hand can be cancelled at any time.
Moreover, you cannot file any refund request for the 3-day paid trial account because the service doesn’t offer any refund on their trial accounts.
How to File a Refund Compliant
Filing a refund request at PureVPN is pretty simple and straightforward. For starters, you need to compose an email with your username in it and a genuine reason why you are requesting a refund. Secondly, you need to send the email to the address given on the page.
Common Reasons Users Ask for a Refund
As mentioned earlier, no matter how efficient, reliable and amazing a product or service is, some users still end up with problems that lead them to ask a refund.
Following are some of the common issues that lead to refund requests including but not limited to connection issues, unable to access specific websites, latency, etc.
However, it is important to understand that the VPN service has created complete support guides on their support page. Therefore, it is best to try solving the problem before requesting a refund because some issues are often easily solved with a simple help.